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I am getting disconnected while taking a quiz. What is wrong?

Answered By: Azeem Khan
Last Updated: Jul 19, 2019     Views: 58

Many ISP's drop a user if they detect no activity for a certain amount of time. Unfortunately this can occur when you are taking a quiz, because the time spent without any interaction with the Moodle web server is considered idle time by the ISP. There are several possible work-arounds for this problem.

One work-around is to use a machine with an Ethernet connection such as the Library or Information Technology  workstations in the Library and on the ground floor of the Library.  

Another work-around is to generate network activity at various intervals by pressing the Save without submitting button.

If, however, a disconnect does occur, you may reconnect to Moodle and re-enter the quiz. You will receive a Continue the last attempt? prompt if you have resumed the quiz within the allowed time to complete the quiz.

A third work-around is for you to generate some Internet activity periodically, perhaps by manually initiating a pop-email process (check for new email).

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